FORMAL COMPLAINTS PROCEDURE

If you wish to make a complaint

 

FORMAL COMPLAINTS PROCEDURE

If you wish to make a complaint

We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaint’s procedure.

Where to first make your complaint

We aim to resolve your concerns within five working days. Sometimes it may take longer to investigate the matter fully. If that happens, we will let you know within 5 working days who will reply and when.

Throughout the process you will be always treat with dignity and respect

We will keep a record of all complaints received and the dates

You can contact us in any of the following ways to let us know of the problem:

  • Telephone us on:0191 815 0011
  • Write to us at: Floor 5 CAI Building, Coble Dene, North Shields, NE29 6DE
  • E-mail us Info@greenersolutionsgroup.co.uk

We will then arrange for the right person to investigate and respond to your concerns.

In the unlikely event that you remain un-happy, after a period of 8 weeks, or we have been unable to resolve your complaint, you can then ask the Ombudsman to help. The Ombudsmen’ will investigate your complaint and if felt necessary

This service, which is an entirely independent mediation and adjudication service will consider your complaint and decide whether to act as a result.

The Ombudsman is impartial and free for you to use.

They can be contacted here

Ombudsman Services as follows: Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF Phone: 0330 440 1624 Email: enquiry@ombudsman-services.org

 

Address:

Greener Solutions Group Ltd.
Floor 5, Centre For Advanced Industry
Coble Dene
North Shields
Tyne and Wear
NE26 6DE

Business Hours:

Monday – Friday: 8am – 6pm

Email:

Info@greenersolutionsgroup.co.uk

Phone Number:

0191 815 0011

We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaint’s procedure.

Where to first make your complaint

We aim to resolve your concerns within five working days. Sometimes it may take longer to investigate the matter fully. If that happens, we will let you know within 5 working days who will reply and when.

Throughout the process you will be always treat with dignity and respect

We will keep a record of all complaints received and the dates

You can contact us in any of the following ways to let us know of the problem:

  • Telephone us on:0191 815 0011
  • Write to us at: Floor 5 CAI Building, Coble Dene, North Sheilds, NE29 6DE
  • E-mail us Info@greenersolutionsgroup.co.uk

We will then arrange for the right person to investigate and respond to your concerns.

In the unlikely event that you remain un-happy, after a period of 8 weeks, or we have been unable to resolve your complaint, you can then ask the Ombudsman to help. The Ombudsmen’ will investigate your complaint and if felt necessary

This service, which is an entirely independent mediation and adjudication service will consider your complaint and decide whether to act as a result.

The Ombudsman is impartial and free for you to use.

They can be contacted here

Ombudsman Services as follows: Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF Phone: 0330 440 1624 Email: enquiry@ombudsman-services.org

 

Address:

Greener Solutions Group Ltd.
Floor 5, Centre For Advanced Industry
Coble Dene
North Shields
Tyne and Wear
NE26 6DE

Business Hours:

Monday – Friday: 8am – 6pm

Email:

Info@greenersolutionsgroup.co.uk

Phone Number:

0191 815 0011

Greener Solutions Group Ltd.  |  Floor 5, Centre For Advanced Industry | Coble Dene | North Shields | NE26 6DE

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